Due Dates & Late Fees

Due dates

Cycle 1 billing is from the 15th to the 15th of each month. Bills are sent out the last working day of the month and are due by the 15th of the following month. A 10% late fee is added to the current balance if payment is not received by the 15th.

Cycle 2 billing is from the 1st to the 1st of each month. Bills are sent out the 15th of the month and are due by the 1st of the following month. A 10% late fee is added to the current balance if payment is not received by the 1st.


Cut off Fees

All bills not paid by the 10th day of each month after the due date will be considered in "disconnection status" and bill will be charged a fee of $50.00 disconnect fee as well as a $25.00 reconnect fee during regular business hours. To restore service all fees and past due bills must be paid. 

If water service is restored between 5:00 p.m. - 8:00 a.m. a service fee of $50.00 will be assessed. CITY EMPLOYEES DO NOT ACCEPT CASH FOR AFTER HOURS RECONNECTION.

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Contact Us

  1. Dodie Navejas


    Utility Billing Supervisor

    512-229-3220

    Email


    310 N Main Street

    PO Box 591

    Elgin, TX 78621


    Phone: 512-281-5724

    Fax: 512-285-3016


    Hours


     Monday - Friday
    8:00 AM - 4:00 PM - Main Lobby
    8:00 AM - 4:00 PM - Drive Through Window
     
     Drop box available 24 hours a day. No cash after hours.
     

    After Hours Emergency


     (512) 661-8585
     
    Staff Directory