Each account has 3 extensions per calendar year that may be applied to their utility bill. Payment is due as stated below. 

    Cycle 1 extensions are due on or before the 1st of the following month

    Cycle 2 extensions are due on or before the 17th day of the current month

The balance must be paid in full or the account will be charged a disconnection fee and services will be subject to disconnection.

Extension requests must be made in writing.

For more information about billing and payment procedures and requirements please click here for the Utility Billing Fact Sheet.

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Contact Us

  1. Dodie Navejas

    Utility Billing Supervisor



    310 N Main Street

    PO Box 591

    Elgin, TX 78621

    Phone: 512-281-5724

    Fax: 512-285-3016


     Monday - Friday
    8:00 AM - 4:00 PM - Main Lobby
    8:00 AM - 4:00 PM - Drive Through Window
     Drop box available 24 hours a day. No cash after hours.

    After Hours Emergency

     (512) 661-8585
    Staff Directory